Same Day Delivery

What is Same Day Delivery?

Our Same Day Delivery offering is a fast and convenient way to get the tools you need for the job sooner. The service is currently available for deliveries to South Australian and Western Australian Metro post codes that were ordered before 12pm Monday – Sunday. At this point in time it is only available for orders that have a maximum cubic weight of 25kg.  

How Does Same Day Delivery Work?

1. SHOP ONLINE

  • Shop online and find your desired product 
  • Add your products to cart  
  • In your cart, select Same Day Delivery as your shipping option  
  • Checkout and pay

2. WAIT FOR YOUR ORDER TO ARRIVE

  • Once your order has been placed we will send you an email to confirm your order and another once your order has been picked for delivery.  
  • Your order will be delivered to your selected delivery address within the same day providing the order was made before 12pm and meets the Same Day Delivery order criteria.  
  • To comply with social distancing rules our courier drivers will leave your order in a safe place outside you chosen address. 

What is the Same Day Delivery Order Criteria?

You will only be able to complete a Same Day Delivery order if all items in your cart are available and in-stock for your delivery location. Certain products are not available for same day delivery such as Big & Bulky, Oversized or Hazardous goods. These include things like lawn Mowers, Wheel Barrows and Generators.

Are all products available for Same Day Delivery?

At this stage there are certain products that are not available for Same Day Delivery:  

Exclusions include:  

  • Products over 20kg  
  • An order with a combined cubic weight of over 25kg  
  • Hazardous or Dangerous Goods  
  • Items that are only available for click and collect. 

Oversized orders which that exceed the dimensions below:  

Proposed MAX Cubic Weight = 25kgs Total  

  • Maximum length – 1.2m 
  • Maximum Height 0.70m 
  • Maximum Width 0.70m 
  • Maximum cubic – 0.25m3 

What does it cost for Same Day Delivery?

For a limited time Same Day Delivery will be $15 per order

What happens if my order is placed after 12pm?

In some cases you may still be able to receive your order on the same day, however typically your order will be delivered the following day.

What happens if I’m not home when my delivery arrives?

Your order will be placed in a secure place or if there is nowhere safe for the parcel to be left the courier will return the order to the store. In this instance, you will need to contact us to organise another courier which may not arrive on the same day depending on the time frame.  

What if I receive my delivery and there are items missing?

If you have an issue with your order please contact our online customer care team on 1800 T K Depot 

Why did my Same Day Delivery order not go through?

Tool Kit Depot takes online fraud seriously. When you make an online order with Tool Kit Depot your order may be flagged as potentially suspicious. In this instance you will receive an email from our Customer Service team to verify your identity, we will also need to wait for verification from our internal Fraud management system. Once your identify has been verified your order will be processed. As this verification can take some time your Same Day Delivery order deadlines may not be achieved if your details cannot be verified. 

Why is my order not valid for Same Day Delivery despite me having a metro postcode?

Due to driver availability, there are some postcodes that do not qualify for Same Day delivery yet. If your post code is within the eligible catchment you will see Same Day Delivery at checkout.