Delivery Options

COVID-19

Please note that due to COVID-19 our courier services are sometimes taking longer to deliver due to the increase in delivery volumes and new handling procedures to ensure safe contact free shipping. Thank you for your understanding.

Delivery FAQs

What shipping options are offered?

We’re pleased to offer a wide range of convenient Australia-wide shipping options for you, including:

  • Free Shipping on standard orders over $99*
  • Standard Shipping: please allow 4-7 business days post-dispatch to receive your order.
  • Express Shipping: please allow 2-4 business days post-dispatch to receive your item.
  • Click & Collect: Your selected store will contact you via telephone once your item/s have been set aside for you and ready for your collection.

We aim to dispatch orders within 1-2 business days.

What are your shipping costs?

We want to remove the guesswork for you and offer convenient flat shipping fees and FREE shipping via Australia Post for certain items. Please refer below.

Delivery Type

National Flat Fee

Delivery Times (after dispatch)

Standard Post

$10 or Free of $99*

4-7 business days

Express Shipping

$12

2-4 business days

Same Day Delivery

$15

Same Day if ordered before 12pm

Big & Bulky

$50

4-7 business days

Oversized

$90

4-7 business days

Items 60kg+ are labelled 'pick up' only, however if you would like us to quote for delivery please call 1800 T K DEPOT, or onlinesales@toolkitdepot.com.au

Free Delivery on Standard Orders over $99*

This offer is subject to the following terms and conditions:

  • Free shipping is only valid to destinations within Australia
  • To qualify, your order must be greater than $99 after any sale discounts or coupons are applied. The order value is not inclusive of any quoted freight charges or installation charges
  • Offer excludes Big & Bulky and Oversized products
  • Offer excludes eGift Cards
  • This offer only applies to orders placed online for delivery
  • This free shipping offer may be withdrawn or altered at any time
  • Online orders must meet the above criteria in full to qualify for free shipping*

What items are classed as Big and Bulky?

Items that exceed 30kg and/or 105cm in length will be classed as Big and Bulky.

Are there any exceptions to items being shipped?

Some items that we stock are not able to be shipped, such as trailers or cement mixers. Products that are unable to be shipped are labelled as ‘pick-up only’ or ‘click and collect’ for your convenience. Please note, to ensure that we meet dangerous goods restrictions, we will not undertake pre-starts or tests on items that are shipped.

What if I live in a different country?

Unfortunately, we don’t have the capacity to support international shipping at present. An alternative around this may be having your item shipped to a friend or relative within Australia for on-shipping to you.

What is your dispatch time?

We aim to have orders received by 1:00 pm AEST processed to be packed and dispatched the same day your order is placed. Any orders received after 1:00 pm AEST will be processed on the next business day. Once we have dispatched your order, we will send you an email with shipping details and a tracking number. Please follow the link in the email to track your order and check the estimated arrival date. Whilst we do our best to estimate delivery time accurately, all delivery timelines are estimates and are subject to change. For the most up-to-date delivery information once your order has been dispatched, please refer to the tracking information in your shipping confirmation email. Please note, we only dispatch Same Day Orders over weekends. 

How do I cancel my order?

Provided we haven’t dispatched your order already, please reach out to our team at onlinesales@toolkitdepot.com.au to check the status of your order and cancellation options available to you.

What if my item is lost in transit?

Whilst we hope this never occurs, if your item does not make it to you, please reach out to our team at onlinesales@toolkitdepot.com.au so we can work together to resolve the issue.