Tool Kit Depot Returns Policy

At TKD, we want you to love your tools. If you’re unhappy or have purchased an incorrect item, we would be happy to accept a return within thirty (30) days of your original purchase date with your choice of the below.


  • Online or in-store credit for the value of purchase; or
  • Refund to original method of payment (excluding shipping fee applied against your original order dispatch, if any)

Your return must be in saleable, un-used condition, and you must be able to provide a valid proof of purchase. Please refer to Exceptions for return exclusions.




Unfortunately, we cannot offer change of mind refunds or exchanges on the following items:


  • Custom-made products
  • Any product/s specifically cut to size at your request
  • Special Orders
  • Bulk Orders (purchase qty of 10 or more of same SKU)
  • Orders exceeding thirty (30) day timeframe
  • Clearance line products purchased online
  • These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description

Without proof of purchase


We will record your proof of identification when processing returns without proof of purchase (e.g driver’s license) Without this, we may not be able to accept your return. We can provide an exchange for ‘like’ goods. All good for exchange must be unused, in original packaging and in a saleable condition.



Orders with Redemption or Instant Bonus Offers

Should you wish to cancel and return your order that includes an eligible redemption or instant bonus offer, please note that any associated redemption or instant bonus items must also be returned. In such cases, we will inform the supplier to deregister the products for the redemption offer.


Our Tool Kit Depot redemption or instant bonus offers are contingent upon the purchase and retaining of the original eligible product. We reserve the right to withhold refunds or take necessary actions if redemption or instant bonus items are not returned along with the original purchase.


For further information or assistance regarding cancellations and returns involving redemption or instant bonus offers, please contact our friendly team at