Privacy Policy

name, gender, date of birth and age; 

identification information, including signature, driver's licence number and student identification number; 

contact details, including personal and business addresses, email addresses and telephone numbers; 

details of a family member you register for an in-store event, competition or promotion, including name and age; 

details about your purchases and orders from us and your product and services preferences; 

member number or identifiers for loyalty schemes or membership/subscription programs (including Flybuys and OnePass) and team member discount card number; 

vehicle number plate details; 

employer or business details; 

digital information, such as cookies (which are small data files transferred onto devices when a website or apps are accessed), tags and pixels (which 'tag' devices), software versions used, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website/app, data entered, and user activity such as links clicked, app installations, app launches, adding items to a basket, adding items to a wish list and making purchases; 

financial information, including bank and cheque account details and credit card details, and information about your credit history; 

images from video surveillance and other cameras in our stores (including in car parks, pick up areas and store entrances); 

images from facial recognition software; and 

if you apply for employment with us, details regarding your employment history, educational qualifications and similar information. 

if you purchase or order any product from us; 

if you visit a Bunnings store or if you contact us, including to make an inquiry regarding our products and services, to make a complaint, to provide feedback, to seek a refund, or to attend an event; 

if you are a supplier or service provider, in connection with the supply of products and services by your business to us; 

if you access our website or apps (for example, our PowerPass App), including by the use of cookies (which are small data files transferred onto devices when a website/app is accessed), tags and pixels (which 'tag' devices), which may track what you view on our website or apps and also other websites/apps that you visit. Cookies, tags and pixels may also come from third party services (such as Facebook) for the purpose of collecting data to enable website or app performance measurement and personalised advertising; 

if you hire equipment from our stores where we supply that equipment as agent for a third party, that third party may share your hire details with us; 

if you arrange a service or quote using a booking service provided by a third party in connection with our business, those third parties may share your details with us; 

if you interact with us via social media platforms; 

if you subscribe to any of our mailing lists or use any of our online applications; 

if you participate in any competition that we conduct; 

if you apply for a PowerPass account or any other type of credit account with us; 

via our security cameras or other cameras installed in our stores (including in car parks, pick up areas and store entrances); 

if you undertake any of our induction, safety or compliance processes; 

if you use a loyalty / subscription membership (such as Flybuys and OnePass) or team member discount in connection with a transaction or Bunnings account; 

if you engage, request or seek a quotation for a service from a third party that we use to provide a service to you; or 

if you submit an employment application to us. 

publicly available sources, including from Australian Government agencies (such as the Australian Securities and Investments Commission), New Zealand Government agencies (such as New Zealand Companies Office), internet search platforms and social media platforms, such as Facebook; 

any person authorised to act on your behalf or authorised to provide your personal information to us; 

credit reporting bodies and other credit providers, if you apply for a PowerPass account or any other type of credit account with us; 

anyone sharing information with us for loss prevention and/or law enforcement purposes; 

any persons you nominate, if you submit an employment application to us; and 

our Related Companies including information about your transactions or other interactions with them, including browsing on their websites and apps (as well as inferred information and characteristics as a result of undertaking data analysis). 

to charge you for products and services we provide to you and to prepare invoices and sales records for such purchases; 

to provide advice regarding our products and services to you (or arrange for others to do so at our request); 

to deliver our products and services to you; 

to consider feedback and complaints that you may make to us; 

to provide refunds and exchanges; 

to promote and advertise our products and services (including by including your feedback in our advertising) and to undertake competitions and events; 

to personalise advertising and content displayed to you (including the layout and content of our website/apps, and advertisements displayed to you on or via third party websites, apps or platforms such as Facebook); 

to undertake product recalls; 

to monitor our sales of products and services and for quality control purposes, including undertaking customer surveys and analysis, or seeking feedback from customers; 

to assist in determining your product or service preferences and preferred store locations (for example, through the use of our PowerPass App), or to direct you to your closest store when using our websites or apps; 

to undertake data processing, data analysis and matching, market research or trend analysis (including with information obtained from our Related Companies and Flybuys) to better understand our customers' preferences, personalise websites/apps and (where you have consented to receiving offers or direct marketing) to offer products or provide services of greater interest to you or engage in direct marketing; 

to derive insights about you in order to better understand your preferences and interests, personalise your experience, enhance the products and services you receive, and to tell you about products and services that may be of interest to you. We may also use Related Companies, Flybuys and trusted service providers to undertake the process of creating these consumer insights; 

in the case of our suppliers or service providers, to manage the provision of products and services to us; 

to monitor customer traffic in our stores and identify high traffic areas or frequently visited locations in our stores; 

to monitor and measure the use of our websites or apps, including web-based referral channels, data entered and user activity such as links clicked; 

to assist us to develop and deliver new products and services; 

to assess any application that you make to us for a PowerPass account or other credit account, of any nature; 

to assist us in ensuring security, health and safety and customer protection in our stores (including car parks, pick up areas and store entrances); 

to assist us, our service providers and Related Companies, and other third parties who we share information with for loss prevention or law enforcement purposes in investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities; 

in the case of images from facial recognition software, for loss prevention or store safety purposes; 

in the case of inferred characteristics produced through data analysis, for improving products and service offerings; 

to recruit our employees or engage contractors; 

for any other purpose disclosed to you at the time the relevant personal information is collected; and 

for purposes directly related to any of the above. 

third parties to facilitate the provision of products and services to you (including to facilitate repairs and customer recalls), such as to product manufacturers and suppliers, couriers and installers; 

third parties, if you hire equipment from us which we supply as an agent for that third party; 

marketing, advertising and promotions services providers and event organisers in connection with our marketing, advertising and events; 

third parties who provide services to us in connection with our business operations, undertaking data monitoring or data analysis and data matching activities, monitoring trends in customer preferences or transactions and the operation and maintenance of our website, as well as our online services or online apps; 

third party platforms who display advertising or content (including personalised advertising) based on your personal information or preferences (including social media platforms such as Facebook); 

credit reporting agencies and other credit providers, to assist in assessing any application that you make to us for a PowerPass account or other credit account, of any nature; 

third parties who provide other administrative and operational services to us in connection with our business, including for example financial institutions, security services providers, market research or feedback collection companies, IT service providers, payment processers and collectors, mailing houses and card manufacturers; 

our professional advisers, where required to enable any such adviser to provide services to us; 

third parties necessary to assist us in investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities; 

third parties who we share information with for loss prevention and law enforcement purposes, in investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities; 

law enforcement agencies, government agencies or other third parties, where required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process); 

other persons disclosed to you at the time the relevant personal information is collected; and 

our Related Companies and Flybuys who may use that information to undertake data analytics and matching to enable them to better understand your requirements and preferences, and (if you interact with that business) to personalise and improve their offer to you and to offer products or providing services to you or send direct marketing to you (where you have consented to receiving offers or direct marketing from them). 

to allow us to engage with them and provide more personalised and targeted advertising when they use our website/apps, social media and other platforms; 

to allow us to personalise the communications, marketing offers, customer surveys and trading updates that we send; 

to enable us to improve product offerings, service offerings, advertising and offers based on member shopping and browsing habits; 

to develop aggregated insights about the preferences of Flybuys members who shop with us; 

for data analytics including for insights and strategic and operational decision making; 

for product safety-related matters (including recalls); 

for other purposes where you have provided consent to Flybuys or us; and 

for other purposes described in Flybuys' Privacy Policy. 

to allow us to engage with OnePass members and provide more personalised and targeted advertising when they use our website/apps, social media and other platforms; 

to allow us to personalise the communications, marketing offers, customer surveys and trading updates that we send; 

to enable us to improve product offerings, service offerings, advertising and offers based on shopping and browsing habits; 

to develop insights about the preferences of OnePass members; 

to respond to your feedback, queries or complaints; 

for data analytics including for insights and strategic and operational decision making; 

for product safety-related matters (including recalls); 

for other purposes where the OnePass member has been notified, provided consent to OnePass or us, or which are otherwise permitted by law; and 

for other purposes described in OnePass’ Privacy Policy. 

sending to you and/or contacting you directly in relation to promotions and information about our products and services; 

personalising the layout of our website/apps to display products and services of interest to you; and 

providing targeted advertising content to you (including through third party websites/apps).