TKD BUCKS
Rewards Club members can earn TKD BUCKS during eligible promotions.* You can then redeem your TKD BUCKS on almost everything we stock!˜
Already earned TKD BUCKS? Log in to your account to see your balance.
Not a Rewards Club member? Sign up now!
FREQUENTLY ASKED QUESTIONS
What is the Rewards Club and what are the benefits?
Rewards Club gives members access to these exclusive rewards and benefits:
Is there a joining fee?
No, it's free to join.
Can I have a joint account?
No, we don't offer joint accounts, and you cannot share your membership with other individuals (including your family).
How do I know what Club offers are available to me?
Club offers will be marked with 'Club Price' in-store and marked with a 'Club Price' badge on our online store. You must be logged in to your Rewards Club account online to be able to checkout with the Club Price.
What are 'TKD BUCKS’?
TKD BUCKS are store credit, equivalent to AUD dollar amount that may be loaded to your TKD Rewards Club account during eligible promotions.
How to Earn TKD BUCKS
TKD BUCKS can only be earned by Rewards Club members during eligible promotions. Each promotion with an eligible TKD BUCKS offer will have seperate terms and conditions. TKD BUCKS cannot be earned on purchases of Festool, Fein and Coastmac products, as well as TKD Gift Cards. To earn TKD BUCKS in-store, you must identify yourself as a TKD Member at the point of sale. When purchasing online during Spend & Get offers, you must be logged into your online Member account for TKD BUCKS to be applied.
Can I earn TKD BUCKS without a TKD Rewards Club?
No, to earn TKD BUCKS you must have a valid TKD Rewards Club Member account.
How do I know when I have received TKD BUCKS?
If you have a valid TKD Rewards Club Account, your online account will update with a current TKD BUCKS Balance. For in-store orders this will occur approximately 1 hour after transacting. For online orders this will happen approximately 1 hour after your order has been dispatched or picked up if a click and collect order.
Can I earn TKD BUCKS retroactively for a past purchase?
No. If you believe you have missing TKD Bucks that have not been allocated to your account, please reach out to Customer Care on customercare@toolkitdepot.com.au
How do I spend my TKD BUCKS?
To use your TKD BUCKS balance online, log in to your TKD Rewards Club account. If you have TKD BUCKS Balance available, it will show in under the 'Rewards Club' section of your account. It will also be available to use at checkout.
Can I choose not to use my TKD BUCKS next time I shop?
Yes, your TKD BUCKS balance will remain unused on your account until they expire or are otherwise spent.
What can I use my TKD BUCKS balance on?
TKD BUCKS can be used as a discount on your online shopping cart or eligible purchase in-store. TKD BUCKS cannot be redeemed on Festool, Fein and Coastmac products, as well as TKD Gift Cards. There is no minimum spend or TKD BUCKS balance required for redemption of TKD BUCKS.
Do TKD BUCKS expire?
Yes, separate terms and conditions will apply to each TKD BUCKS Spend & Get promotion, these can be found on the TKD website. You can see when your TKD BUCKS expire by logging into your TKD Rewards Club account online.
What happens if I return a product that was purchased using TKD BUCKS?
If you return a product, any earned TKD BUCKS will be forfeited. If TKD BUCKS have already been redeemed on a second transaction the refund value will be adjusted accordingly.
Can TKD BUCKS be partially redeemed or only in full?
TKD BUCKS can be partially redeemed, and you will be able to nominate how many TKD BUCKS you would like to use at the checkout.
Can I redeem TKD BUCKS and TKD Gift Cards in the same transaction?
Yes. You can use both methods of payment in one transaction both in-store and online.
What happens to my TKD BUCKS if I cancel, or close my TKD Rewards Club Account?
All TKD BUCKS will be forfeited, there is no ability to cash out TKD BUCKS.
Can I transfer my TKD BUCKS to another account?
No, TKD BUCKS are non-transferable between accounts.
Where can I get further information?
We have set out some further important information about the TKD Rewards Club Terms and Conditions. You can also find further information about how we handle your personal information in our Privacy Policy
What should I do if my TKD BUCKS balance is incorrect?
If you believe your TKD BUCKS balance is incorrect, please email customercare@toolkitdepot.com.au with your order history details for us to verify.
*T&Cs apply. ˜Exclusions apply. ^TKD BUCKS expiry dates may vary by promotion. For full terms and conditions, click HERE
